Only reducing the number of customers at the Fairhaven branch of the Tax Center by 15 percent will allow the center to reduce the significant waiting time that many of their clients experience. The Tax Center in Brookerton, 30 miles away, would-if expanded-provide an attractive alternative for 30 percent of the customers currently using the Fairhaven Tax Center. Nevertheless, the Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that it will not end the long wait times at the Fairhaven branch.
Which of the following, if true, most helps to justify the CEO's position?
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ASending more customers to Brookerton would increase traffic along the roads to that city, making the driving time longer.
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BThe Olivera branch, close to the Fairhaven branch, would be a closer option than Brookerton for 35 percent of customers who now use the Fairhaven branch.
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CBrookerton is a small town in which numerous other local businesses would benefit from increased business at the Brookerton Tax Center.
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DCustomers who have stood in line for more than five minutes are likely to spend significantly less money on services than those who do not have to wait.
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ESixty-five percent of Fairhaven customers cite the dedicated staff as the primary reason for returning to that Tax Center.
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正确答案: E