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According to P. F. Drucker, the management philosophy known as Total Quality Management (TQM), which is designed to be adopted consistently throughout an organization and to improve customer service by using sampling theory to reduce the variability of a product's quality, can work successfully in conjunction with two older management systems. As Drucker notes, TQM's scientific approach is consistent with the statistical sampling techniques of the "rationalist" school of scientific management, and the organizational structure associated with TQM is consistent with the social and psychological emphases of the "human relations" school of management.However, TQM cannot simply be grafted onto these systems or onto certain other non-TQM management systems. Although, as Drucker contends, TQM shares with such systems the ultimate objective of increasing profitability, TQM requires fundamentally different strategies. While the other management systems referred to use upper management decision-making and employee specialization to maximize shareholder profits over the short term, TQM envisions the interests of employees, shareholders, and customers as convergent. For example, lower prices not only benefit consumers but also enhance an organization's competitive edge and ensure its continuance, thus benefiting employees and owners. TQM's emphasis on shared interests is reflected in the decentralized decision-making, integrated production activity, and lateral structure of organizations that achieve the benefits of TQM.
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The following appeared as part of an article in a magazine devoted to regional life:"Corporations should look to the city of Helios when seeking new business opportunities or a new location. Even in the recent recession, Helios's unemployment rate was lower than the regional average. It is the industrial center of the region, and historically it has provided more than its share of the region's manufacturing jobs. In addition, Helios is attempting to expand its economic base by attracting companies that focus on research and development of innovative technologies."Discuss how well reasoned you find this argument. In your discussion be sure to analyze the line of reasoning and the use of evidence in the argument. For example, you may need to consider what questionable assumptions underlie the thinking and what alternative explanations or counterexamples might weaken the conclusion. You can also discuss what sort of evidence would strengthen or refute the argument, what changes in the argument would make it more logically sound, and what, if anything, would help you better evaluate its conclusion.
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The following appeared in the editorial section of a corporate newsletter:"The common notion that workers are generally apathetic about management issues is false, or at least outdated: a recently published survey indicates that 79 percent of the nearly 1,200 workers who responded to survey questionnaires expressed a high level of interest in the topics of corporate restructuring and redesign of benefits programs."Discuss how well reasoned you find this argument. In your discussion be sure to analyze the line of reasoning and the use of evidence in the argument. For example, you may need to consider what questionable assumptions underlie the thinking and what alternative explanations or counterexamples might weaken the conclusion. You can also discuss what sort of evidence would strengthen or refute the argument, what changes in the argument would make it more logically sound, and what, if anything, would help you better evaluate its conclusion.
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The following appeared in the opinion column of a financial magazine:"On average, middle-aged consumers devote 39 percent of their retail expenditure to department store products and services, while for younger consumers the average is only 25 percent. Since the number of middle-aged people will increase dramatically within the next decade, department stores can expect retail sales to increase significantly during that period. Furthermore, to take advantage of the trend, these stores should begin to replace some of those products intended to attract the younger consumer with products intended to attract the middle-aged consumer."Discuss how well reasoned you find this argument. In your discussion be sure to analyze the line of reasoning and the use of evidence in the argument. For example, you may need to consider what questionable assumptions underlie the thinking and what alternative explanations or counterexamples might weaken the conclusion. You can also discuss what sort of evidence would strengthen or refute the argument, what changes in the argument would make it more logically sound, and what, if anything, would help you better evaluate its conclusion.
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The following appeared in an article in a consumer-products magazine:"Two of today's best-selling brands of full-strength prescription medication for the relief of excess stomach acid, Acid-Ease and Pepticaid, are now available in milder nonprescription forms. Doctors have written 76 million more prescriptions for full-strength Acid-Ease than for full-strength Pepticaid. So people who need an effective but milder nonprescription medication for the relief of excess stomach acid should choose Acid-Ease."Discuss how well reasoned you find this argument. In your discussion be sure to analyze the line of reasoning and the use of evidence in the argument. For example, you may need to consider what questionable assumptions underlie the thinking and what alternative explanations or counterexamples might weaken the conclusion. You can also discuss what sort of evidence would strengthen or refute the argument, what changes in the argument would make it more logically sound, and what, if anything, would help you better evaluate its conclusion.
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The following appeared as part of an article in the travel section of a newspaper:"Over the past decade, the restaurant industry in the country of Spiessa has experienced unprecedented growth. This surge can be expected to continue in the coming years, fueled by recent social changes: personal incomes are rising, more leisure time is available, single-person households are more common, and people have a greater interest in gourmet food, as evidenced by a proliferation of publications on the subject."Discuss how well reasoned you find this argument. In your discussion be sure to analyze the line of reasoning and the use of evidence in the argument. For example, you may need to consider what questionable assumptions underlie the thinking and what alternative explanations or counterexamples might weaken the conclusion. You can also discuss what sort of evidence would strengthen or refute the argument, what changes in the argument would make it more logically sound, and what, if anything, would help you better evaluate its conclusion.
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The following appeared in a memorandum from the head of a human resources department at a major automobile manufacturing company to the company's managers:"Studies have found that employees of not-for-profit organizations and charities are often more highly motivated than employees of for-profit corporations to perform well at work when their performance is not being monitored or evaluated. Interviews with employees of not-for-profit organizations suggest that the reason for their greater motivation is the belief that their work helps to improve society. Because they believe in the importance of their work, they have personal reasons to perform well, even when no financial reward is present. Thus, if our corporation began donating a significant portion of its profits to humanitarian causes, our employees' motivation and productivity would increase substantially and our overall profits would increase as well."Discuss how well reasoned you find this argument. In your discussion be sure to analyze the line of reasoning and the use of evidence in the argument. For example, you may need to consider what questionable assumptions underlie the thinking and what alternative explanations or counterexamples might weaken the conclusion. You can also discuss what sort of evidence would strengthen or refute the argument, what changes in the argument would make it more logically sound, and what, if anything, would help you better evaluate its conclusion.
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The following was excerpted from the speech of a spokesperson for Synthetic Farm Products, Inc.:"Many farmers who invested in the equipment needed to make the switch from synthetic to organic fertilizers and pesticides feel that it would be too expensive to resume synthetic farming at this point. But studies of farmers who switched to organic farming last year indicate that their current crop yields are lower. Hence their purchase of organic farming equipment, a relatively minor investment compared to the losses that would result from continued lower crop yields, cannot justify persisting on an unwise course. And the choice to farm organically is financially unwise, given that it was motivated by environmental rather than economic concerns."Discuss how well reasoned you find this argument. In your discussion be sure to analyze the line of reasoning and the use of evidence in the argument. For example, you may need to consider what questionable assumptions underlie the thinking and what alternative explanations or counterexamples might weaken the conclusion. You can also discuss what sort of evidence would strengthen or refute the argument, what changes in the argument would make it more logically sound, and what, if anything, would help you better evaluate its conclusion.
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The following appeared as part of the business plan of an investment and financial consulting firm:"Studies suggest that an average coffee drinker's consumption of coffee increases with age, from age 10 through age 60. Even after age 60, coffee consumption remains high. The average cola drinker's consumption of cola, however, declines with increasing age. Both of these trends have remained stable for the past 40 years. Given that the number of older adults will significantly increase as the population ages over the next 20 years, it follows that the demand for coffee will increase and the demand for cola will decrease during this period. We should, therefore, consider transferring our investments from Cola Loca to Early Bird Coffee."Discuss how well reasoned you find this argument. In your discussion be sure to analyze the line of reasoning and the use of evidence in the argument. For example, you may need to consider what questionable assumptions underlie the thinking and what alternative explanations or counterexamples might weaken the conclusion. You can also discuss what sort of evidence would strengthen or refute the argument, what changes in the argument would make it more logically sound, and what, if anything, would help you better evaluate its conclusion.
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The following appeared in the editorial section of a West Cambria newspaper:"A recent review of the West Cambria volunteer ambulance service revealed a longer average response time to accidents than was reported by a commercial ambulance squad located in East Cambria. In order to provide better patient care for accident victims and to raise revenue for our town by collecting service fees for ambulance use, we should disband our volunteer service and hire a commercial ambulance service."Discuss how well reasoned you find this argument. In your discussion be sure to analyze the line of reasoning and the use of evidence in the argument. For example, you may need to consider what questionable assumptions underlie the thinking and what alternative explanations or counterexamples might weaken the conclusion. You can also discuss what sort of evidence would strengthen or refute the argument, what changes in the argument would make it more logically sound, and what, if anything, would help you better evaluate its conclusion.
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Many [hl:3]economists[/hl:3] believe that a high rate of business savings in the United States is a necessary precursor to investment, because business savings, as opposed to personal savings, comprise almost three-quarters of the national savings rate, and the national savings rate heavily influences the overall rate of business investment. These economists further postulate that real interest rates-the difference between the rates charged by lenders and the inflation rates-will be low when national savings exceed business investment (creating a savings surplus), and high when national savings fall below the level of business investment (creating a savings deficit ). However, during the 1960's real interest rates were often higher when the national savings surplus was large. Counter-intuitive behavior also occurred when real interest rates skyrocketed from 2 percent in 1980 to 7 percent in 1982, even though national savings and investments were roughly equal throughout the period. Clearly, real interest rates respond to influences other than the savings/investment nexus. Indeed, real interest rates may themselves influence swings in the savings and investment rates. As real interest rates shot up after 1979, foreign investors poured capital into the United States, the price of domestic goods increased prohibitively abroad, and the price of foreign-made goods became lower in the United States. As a result, domestic economic activity and the ability of businesses to save and invest were restrained.
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In 1938, at the government-convened National Health Conference, organized labor emerged as a major proponent of legislationto guarantee universal health care in the United States. The American Medical Association, representing physicians' interests, argued for preserving physicians' free-market prerogatives. Labor activists countered these arguments by insisting that health care was a fundamental right that should be guaranteed by government programs.The labor activists' position represented a departure from the voluntarist view held until 1935 by leaders of the American Federation of labor (AFL), a leading affiliation of labor unions; the voluntarist view stressed workers' right to freedom from government intrusions into their lives and represented national health insurance as a threat to workers' privacy. AFL president Samuel Gompers, presuming to speak for all workers, had positioned the AFL as a leading opponent of the proposals for national health insurance that were advocated beginning in 1915 by the American Association for Labor Legislation (AALL), an organization dedicated to the study and reform of labor laws. Gompers' opposition to national health insurance was partly principled, arising from the premise that governments under capitalism invariably served employers', not workers', interests. Gompers feared the probing of government bureaucrats into workers' lives, as well as the possibility that government-mandated health insurance, financed in part by employers, could permit companies to require employee medical examinations that might be used to discharge disabled workers.[hl:3]Yet the AFL's voluntarism had accommodated certain exceptions: the AFL had supported government intervention on behalf of injured workers and child laborers.[/hl:3] AFL officials drew the line at national health insurance, however, partly out of concern for their own power. The fact that AFL outsiders such as the AALL had taken the most prominent advocacy roles antagonized Gompers. That this reform threatened union- sponsored benefit programs championed by Gompers made national health insurance even more objectionable.Indeed, the AFL leadership did face serious organizational divisions. Many unionists, recognizing that union-run health programs covered only a small fraction of union members and that unions represented only a fraction of the nation's workforce, worked to enact compulsory health insurance in their state legislatures. This activism and the views underlying it came to prevail in the United States labor movement and in 1935 the AFL unequivocally reversed its position on health legislation.
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To compete effectively in international markets, a nation's businesses must sustain investment in intangible aswell as physical assets. Although an enormous pool of investment capital exists in the United States, the country's capital investment practices put United States companies at a competitive disadvantage.United States capital investment practices, shaped by sporadic and unpredictable changes in tax policy and high federal budget deficits, encourage both underinvestment and overinvestment. For example, United States companies invest at a low rate in internal development projects, such as improving supplier relations, that do not offer immediate profit, and systematically invest at a high rate in external projects, such as corporate takeovers, that yield immediate profit. Also, United States companies make too few linkages among different forms of investments. Such linkages are important because physical assets, such as factories, may not reach their potential level of productivity unless companies make parallel investments in intangible assets such as employee training and product redesign. In general, unlike Japanese and German investment practices, which focus on companies' long-term interests, United States investment practices favor those forms of investment for which financial returns are most readily available. By making minimal investments in intangible assets, United States com- panies reduce their chances for future competitiveness.
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Firms traditionally claim that they downsize (i.e., make permanent personnel cuts) for economic reasons,laying off supposedly unnecessary staff in an attempt to become more efficient and competitive. Organization theory would explain this reasoning as an example of the "economic rationality" that it assumes underlies all organi- zational activities. There is evidence that firms believe they are behaving rationally whenever they downsize; yet recent research has shown that the actual economic effects of downsizing are often negative for firms. Thus, organization theory cannot adequately explain downsizing; non-economic factors must also be considered. One such factor is the evolution of downsizing into a powerful business myth: managers simply believe that downsizing is efficacious. Moreover, downsizing nowadays is greeted favorably by the business press; the press often refers to soaring stock prices of downsizing firms (even though research shows that stocks usually rise only briefly after downsizing and then suffer a prolonged decline). Once viewed as a sign of desperation, downsizing is now viewed as a signal that firms are serious about competing in the global marketplace; such signals are received positively by key actors—financial analysts, consultants, shareholders—who supply firms with vital organizing resources. Thus, even if downsizers do not become economically more efficient, downsizing's mythic properties give them added prestige in the business community, enhancing their survival prospects.
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The system of patent-granting, which confers temporary monopolies for the exploitation of new technologies, was originally established as an incentive to the pursuit of risky new ideas. Yet studies of the most patent-conscious business of all—the semi-conductor industry—suggest that firms do not necessarily become more innovative as they increase their patenting activity. Ziedonis and Hall, for example, found that investment in research and development (a reasonable proxy for innovation) did not substantially increase between 1982 and 1992, the industry's most feverish period of patenting. Instead, semiconductor firms simply squeezed more patents out of existing research and development expenditures. Moreover, Ziedonis and Hall found that as patenting activity at semiconductor firms increased in the 1980's, the consensus among industry employees was that the average quality of their firms' patents declined. Though patent quality is a difficult notion to measure, the number of times a patent is cited in the technical literature is a reasonable yardstick, and citations per semiconductor patent did decline during the 1980's. This decline in quality may be related to changes in the way semi-conductor firms managed their patenting process: rather than patenting to win exclusive rights to a valuable new technology, patents were filed more for strategic purposes, to be used as bargaining chips to ward off infringement suites or as a means to block competitors' products.
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In a 1918 editorial, W.E.B. Du Bois advised African Americans to stop agitating for equality and to proclaim their solidarity with White Americans for the duration of the First World War. The editorial surprised many African Americans who viewed Du Bois as an uncompromising African American leader and a chief opponent of the accommodationist tactics urged by Booker, T.Washington. In fact, however, Du Bois often shifted positions along the continuum between Washington and confrontationists such as William Trotter. In 1895, when Washington called on African Americans to concentrate on improving their communities instead of opposing discrimination and agitating for political rights, Du Bois praised Washington's speech. In 1903, however, Du Bois aligned himself with Trotter, Washington's militant opponent, less for ideological reasons than because Trotter had described to him Washington's efforts to silence those in the African American press who opposed Washington's positions.Du Bois's wartime position thus reflected not a change in his long-term goals but rather a pragmatic response in the face of social pressure: government officials had threatened African American journalists with censorship if they continued to voice grievances. Furthermore, Du Bois believed that African Americans' contributions to past war efforts had brought them some legal and political advances. Du Bois' accommodationism did not last, however. Upon learning of systematic discrimination experienced by African Americans in the military, he called on them to "return fighting" from the war.
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Many [hl:2]politicians, business leaders, and scholars[/hl:2] discount the role of public policy and emphasize the role of the labor market when explaining employers' maternity-leave policies, arguing that prior to the passage of the Family and Medical Leave Act (FMLA) of 1993, employers were already providing maternity leave in response to the increase in the number of women workers. Employers did create maternity-leave programs n the 1970's and 1980's, but not as a purely voluntary response in the absence of any government mandate. In 1972, the Equal Employment Opportunity Commission (EEOC) ruled that employers who allowed leaves for disabling medical conditions must also allow them for maternity and that failure to do so would constitute sex discrimination under the Civil Rights Act of 1964. As early as 1973, a survey found that 58 percent of large employers had responded with new maternity-leave policies. Because the 1972 EEOC ruling was contested in court, the ruling won press attention that popularized maternity-leave policies. Yet perhaps because the Supreme Court later struck down the ruling, politicians and scholars have failed to recognize its effects, assuming that employers adopted maternity-leave policies in response to the growing feminization of the workforce.
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First identified in 1969, komatiites are Earth's oldest known volcanic rocks and contain three times as much magnesium as do most volcanic rocks. This chemical composition suggests that komatiites formed from the hottest lava known ever to have erupted: a high concentration of magnesium changes the physical properties of lava so that unusually high temperatures would be required for the lava to exist as a liquid.Komatiites' discovery was surprising in light of then-current geological theories about magmas, molten rock that forms in the Earth's mantle (the layer beneath the crust) and composes volcanic lava eruptions. Prior to 1960, geologists Bowen and Hess disagreed over whether or not the very high temperatures needed to produce magmas rich in magnesium could have existed on Earth. Hess suggested that the presence of water, probably released from minerals decomposing in the Earth's mantle, might have meant that a high-magnesium magma could have existed at a lower temperature. But Bowen showed experimentally that the high temperatures were indeed necessary. By 1960, it was generally accepted that volcanic rocks with such high levels of magnesium could not exist, and thus the discovery of komatiites changed geologists' assumptions about the characteristics of the Earth's mantle around the time of the formation of komatiites, between 2.5 and 4 billion years ago.
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(The following was excerpted from material written in 1988.)For over a decade the most common policy advice given to developing countries by international development institutions has been to copy the export-oriented path of the newly industrializing countries, the celebrated NIC's. These economies—Brazil, Hong Kong, Mexico, Singapore, South Korea, and Taiwan—burst into the world manufacturing market in the late 1960's and the 1970's; by 1978 these six economies, along with India, enjoyed unequaled growth rates for gross national product and for exports, with exports accounting for 70 percent of the developing world's manufactured exports. It was, therefore, not surprising that dozens of other countries attempted to follow their model, yet no countries—with the possible exceptions of Malaysia and Thailand—have even approached their success. In "No More NIC's," Robin Broad and John Cavanagh search for the reasons behind these failures, identifying far-reaching changes in the global economy—from synthetic substitutes for commodity exports to unsustainable levels of foreign debt—as responsible for a glut economy offering little room for new entrants. Despite these changes, the authors maintain, the World Bank and the International Monetary Fund—the foremost international development institutions—have continued to promote the NIC path as the way for heavily indebted developing countries to proceed. And yet the futility of this approach should, according to the authors, be all too apparent so many years into a period of reduced growth in world markets.
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Nearly a century ago, biologists found that if theyseparated an invertebrate animal embryo into two partsat an early stage of its life, it would survive and developas two normal embryos. This led them to believe that thecells in the early embryo are undetermined in the sensethat each cell has the potential to develop in a variety ofdifferent ways. Later biologists found that the situationwas not so simple. It matters in which plane the embryois cut. If it is cut in a plane different from the one usedby the early investigators, it will not form two wholeembryos.A debate arose over what exactly was happening.Which embryo cells are determined, just when do theybecome irreversibly committed to their fates, and whatare the "morphogenetic determinants" that tell a cellwhat to become? But the debate could not be resolvedbecause no one was able to ask the crucial questionsin a form in which they could be pursued productively.Recent discoveries in molecular biology, however, haveopened up prospects for a resolution of the debate.Now investigators think they know at least some of themolecules that act as morphogenetic determinants inearly development. They have been able o show that,in a sense, cell determination begins even before an eggis fertilized.Studying sea urchins, biologist Paul Gross foundthat an unfertilized egg contains substances that function as morphogenetic determinants. They are locatedin the cytoplasm of the egg cell; i.e., in that part of thecell's protoplasm that lies outside of the nucleus. In theunfertilized egg, the substances are inactive and are notdistributed homogeneously. When the egg is fertilized,the substances become active and, presumably, governthe behavior of the genes they interact with. Since thesubstances are unevenly distributed in the egg, when thefertilized egg divides, the resulting cells are differentfrom the start and so can be qualitatively different intheir own gene activity.The substances that Gross studied are maternalmessenger RNA's --products of certain of the maternalgenes. He and other biologists studying a wide varietyof organisms have found that these particular RNA'sdirect, in large part, the synthesis of histones, a classof proteins that bind to DNA. Once synthesized, thehistones move into the cell nucleus, where section ofDNA wrap around them to form a structure that resembles beads, or knots, on a string. The beads are DNAsegments wrapped around the histones; the string is theintervening DNA. And it is the structure of these beadedDNA strings that guides the fate of the cells in whichthey are located.
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