Due to efficiency concerns, store management is thinking about pulling employees from longer, eight-hour shifts and assigning them to shorter shifts of four or five hours, coinciding with periods of peak customer traffic. It makes little sense to change schedules like this, however, as studies have shown that customers are less satisfied when they shop at stores whose employees work abbreviated hours. A customer unsatisfied when shopping during peak hours is unlikely to remain a customer for very long.
Which of the following, if true, most strengthens the argument given?
【选项】
Customer satisfaction has a negligible impact on rates of customer retention.
选项是否正确？